Delivery Policy

Postage Days

Delivery Days: Physical orders are posted out on a Tuesday and Friday.  The cut off is 6pm on the Monday/Thursday.

If you are in a rush for something, just drop me an email (fay@provenancecraft.com) and I will do everything I can to get your order out earlier. 

Digital Product Delivery: Patterns are always sent as a PDF electronic file.  These are automatically emailed as soon as the purchase has been made.  

If you bought a hardcopy pattern, that will be posted out to you and teh electronic version will be sent immediately. 

Couriers: Deliveries within the UK are either sent via Evri (tracked and insured) or with Royal Mail as standard mail. 

International deliveries are sent via Royal Mail.

Delivery Times: From the day of posting (Tuesday or Friday), your order should be expected within three working days for UK deliveries and up to 14 days for international deliveries. 

Delivery Confirmation: As soon as your parcel has been dropped off with the courier, you will receive email confirmation from me via email.  

 

P&P Costs

The P&P costs applied are very transparent.  No additional costs are added on, you simply pay for the cost of packaging (where applicable - I try to reuse a lot of the packaging from incoming stock) and the cost of postage.  I don't offer free P&P because what that usually means is that the cost of P&P has been added to the cost of goods.  I think it is better to assume that my customers aren't daft and would rather have transparent P&P costs than the pretence of 'Free P&P' with inflated prices on the items that they are buying.  

 

Money Back

Although I try my best to estimate the cost of P&P for the different goods I sell, sometimes the system creates a higher combined weight that triggers a higher P&P cost.

When I post out your order, I check the actual cost versus what the customer has paid and if there is a discrepancy, I process a partial credit to reflect the difference and email you to let you know why a credit has been generated.

    

Proximity of Manufacturing (PoM) for the packaging that I use:  

As with the PoM Rating for products, I have applied the same thinking to the 

• If your goods arrive in an A5 envelope then that envelope is made from 100% recycled fibre from UK sources and manufactured in the North West of England ( PoM rated).
• If your goods arrive in larger packaging then that package is also made in the UK ( PoM rated) using kraft paper which is extremely durable but recyclable.
• If your goods are wrapped and protected in tissue paper then this is sourced from Lancashire where it is converted but is actually manufactured in France (unfortunately we don't have a tissue paper factory in the UK) and has an  PoM rating.  
• Very large items such as blocking mats are packaged in a 100% plastic mail bag.  These are manufactured in Bulgaria and have a  PoM rating.
• Brown tape is made in the UK and paper based, clear tape is made from 100% recycled plastic. 

Any paper-based packaging used by Provenance Craft Co. to protect your goods has been specifically chosen because it can be reused, composted (at home) or recycled.  Almost every Local Authority (except some of the more remote Scottish islands) in the UK offers paper recycling at kerbside and the paper packing used at Provenance Craft Co. can all be recycled in those kerbside services .